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Terms of Service

Welcome to pitata.cn (“Website”, “we”, “us”, or “our”). These Terms and Store Policy (“Terms”) govern your access to and use of our Website, products, services, checkout, payment, shipping, returns, refunds, and related customer support services.

By accessing our Website, placing an order, or using any of our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Website or purchase products from us.

1. Eligibility

By using this Website, you confirm that:

  1. You are legally capable of entering into a binding contract.
  2. You are at least the age of majority in your country or region, or you are using the Website under the supervision of a parent or legal guardian.
  3. The information you provide to us is accurate, complete, and up to date.
  4. You will use our Website only for lawful purposes.

We reserve the right to refuse service, cancel orders, or restrict access to our Website if we believe that a user has violated these Terms or applicable laws.

2. Account Registration

You may be required to create an account to access certain features of the Website or to complete a purchase.

You are responsible for:

  1. Maintaining the confidentiality of your account login details.
  2. All activities that occur under your account.
  3. Ensuring that your account information, shipping address, billing details, and contact information are accurate.

If you suspect unauthorized access to your account, please contact us immediately.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, availability, and other information displayed on the Website are accurate and up to date.

However:

  1. Product images are for reference only. Actual colors, packaging, size, or appearance may vary slightly due to screen settings, photography, manufacturing batches, or product updates.
  2. Product availability may change without notice.
  3. We do not guarantee that all product descriptions or content on the Website are error-free.
  4. If a product is listed at an incorrect price or with incorrect information due to an error, we reserve the right to cancel or refuse any order placed for that product before shipment.

If you have any questions about a product before purchasing, please contact us.

4. Pricing and Payment

All prices displayed on the Website are listed in USD unless otherwise stated.

We reserve the right to change product prices at any time without prior notice. Price changes will not affect orders that have already been confirmed and paid.

You agree to provide current, complete, and accurate payment information. By submitting payment details, you confirm that you are authorized to use the selected payment method.

If payment is declined, incomplete, delayed, reversed, or flagged as suspicious, we may suspend or cancel your order.

5. Order Acceptance and Cancellation

After you place an order, you may receive an order confirmation email or notification. This confirmation does not necessarily mean that your order has been accepted.

We reserve the right to cancel or refuse an order for reasons including but not limited to:

  1. Product unavailability.
  2. Incorrect product information or pricing error.
  3. Payment failure or suspected fraudulent payment.
  4. Incorrect or incomplete shipping information.
  5. Violation of these Terms.
  6. Abuse of promotions, coupons, or discount codes.
  7. Force majeure or circumstances beyond our reasonable control.

If we cancel an order after payment has been made, we will issue a refund to the original payment method, unless otherwise agreed.

If you wish to cancel an order, please contact us as soon as possible. Once an order has entered processing, packing, or shipping, cancellation may no longer be possible.

6. Promotions, Discounts, and Coupons

We may offer discounts, coupons, promotional codes, gifts, bundles, or limited-time offers.

Promotions are subject to the specific terms displayed at the time of the offer.

We reserve the right to:

  1. Modify or cancel promotions at any time.
  2. Refuse use of a coupon or discount code if it is expired, invalid, misused, or obtained improperly.
  3. Cancel orders involving suspected fraud, abuse, resale, or unauthorized promotion use.

Promotional benefits have no cash value and cannot be exchanged for cash unless required by law.

7. User Conduct

When using our Website, you agree not to:

  1. Violate any applicable law or regulation.
  2. Provide false, misleading, or fraudulent information.
  3. Place fraudulent, abusive, or malicious orders.
  4. Interfere with the security or operation of the Website.
  5. Attempt unauthorized access to our systems, accounts, or data.
  6. Use bots, scrapers, crawlers, or automated tools without our written permission.
  7. Copy, reproduce, distribute, or exploit Website content without authorization.
  8. Upload or transmit viruses, malware, spam, or harmful code.
  9. Infringe the rights of us, other users, or third parties.

We may suspend or terminate your access, cancel orders, refuse service, or take legal action if you violate these rules.

8. Intellectual Property

All content on this Website, including but not limited to text, images, graphics, logos, icons, product photos, page design, trademarks, videos, software, and other materials, is owned by or licensed to us and is protected by intellectual property laws.

You may not copy, reproduce, modify, distribute, display, sell, license, or use any Website content for commercial purposes without our prior written consent.

Any unauthorized use of our intellectual property may result in legal action.

9. Privacy Policy

We respect your privacy and are committed to protecting your personal information.

When you use our Website, we may collect information including but not limited to:

  1. Name.
  2. Email address.
  3. Phone number.
  4. Shipping address.
  5. Billing information.
  6. Order details.
  7. Payment-related information.
  8. Device information.
  9. IP address.
  10. Website usage data.
  11. Customer service communications.

We use this information to:

  1. Process orders and payments.
  2. Arrange delivery.
  3. Provide customer support.
  4. Handle returns, refunds, and warranty claims.
  5. Improve our Website and services.
  6. Prevent fraud and protect transaction security.
  7. Comply with legal obligations.

We do not sell your personal information. However, we may share necessary information with trusted service providers such as payment processors, logistics providers, IT service providers, customer support tools, and legal or regulatory authorities when required.

You may contact us to request access, correction, deletion, or restriction of your personal information, subject to applicable laws and operational requirements.

For more details, you may publish a separate Privacy Policy page or include expanded privacy terms on this page.

10. Cookies and Tracking Technologies

Our Website may use cookies, pixels, analytics tools, and similar technologies to improve user experience, remember preferences, analyze traffic, support marketing, and enhance security.

You may disable cookies through your browser settings. However, some Website features may not function properly if cookies are disabled.

11. Third-Party Services and Links

Our Website may contain links to third-party websites or use third-party services, including payment gateways, logistics providers, analytics tools, advertising platforms, or social media plugins.

We are not responsible for the content, policies, security, or practices of third-party websites or services. Your use of third-party services is subject to their own terms and policies.

12. Disclaimer

To the maximum extent permitted by law, our Website, products, and services are provided on an “as is” and “as available” basis.

We do not guarantee that:

  1. The Website will always be available, uninterrupted, secure, or error-free.
  2. Product information will always be completely accurate or current.
  3. Defects or errors will be corrected immediately.
  4. The Website will be free from viruses or harmful components.

Nothing in these Terms excludes or limits any rights you may have under mandatory consumer protection laws.

13. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, loss of data, loss of business, or loss of goodwill arising from your use of the Website or purchase of products.

Where liability cannot be excluded, our total liability shall be limited to the amount you paid for the relevant order, unless otherwise required by applicable law.

14. Indemnification

You agree to indemnify and hold harmless pitata.cn, its operator, directors, employees, agents, service providers, and affiliates from any claims, damages, losses, liabilities, costs, or expenses arising from:

  1. Your violation of these Terms.
  2. Your misuse of the Website.
  3. Your violation of applicable laws.
  4. Your infringement of any third-party rights.
  5. Any false or inaccurate information provided by you.

15. Force Majeure

We shall not be liable for delay or failure to perform obligations caused by events beyond our reasonable control, including but not limited to:

  1. Natural disasters.
  2. War, terrorism, riots, or civil unrest.
  3. Epidemics or pandemics.
  4. Government actions or restrictions.
  5. Customs delays.
  6. Transportation or logistics disruptions.
  7. Power outages or internet failures.
  8. Cyberattacks.
  9. Labor disputes.
  10. Supplier or third-party service failures.

We will make reasonable efforts to minimize the impact of such events.

16. Changes to These Terms

We may update, modify, or replace these Terms at any time.

The updated version will be posted on this page with a revised “Last Updated” date. Your continued use of the Website after changes are posted means that you accept the updated Terms.

We recommend reviewing this page periodically.

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.

18. Entire Agreement

These Terms, together with any policies or notices posted on the Website, constitute the entire agreement between you and us regarding your use of the Website and purchase of products.